Guide d'accueil

WELCOME TO SUD HOTEL

Dear Guest,

We hope you will find this Guest Directory both useful and informative.

Should you require any assistance or information during your stay, please do not hesitate to contact our Reception team. We will be delighted to assist you and ensure you enjoy a pleasant and comfortable stay.

We wish you an excellent stay at Sud Hotel.

The Sud Hotel Team

For any request or assistance, please dial 9 to contact Reception.

CONTENTS

  1. Reception
  2. Your Room
  3. Your Comfort
  4. Wi-Fi
  5. Housekeeping
  6. Room Keys
  7. Wake-up Service
  8. Practical Information
  9. Mail & Lost Property
  10. Our Commitments
  11. Sustainable Mobility
  12. Useful Telephone Numbers
  13. Breakfast & Restaurant

1. RECEPTION

Reception is open daily from 6:00 a.m. to 10:00 p.m.

To contact Reception from your room, simply dial 9.

2. YOUR ROOM

Your room is available from 2:00 p.m. on the day of arrival until 11:00 a.m. on the day of departure.

Late check-out until 3:00 p.m. is available subject to availability and an additional charge. Please contact Reception for confirmation.

All rooms at Sud Hotel are strictly non-smoking.

We kindly ask you to respect the comfort of other guests by keeping noise to a minimum, particularly in the corridors and during the night.

Please ensure your room is locked whenever you leave it.

Smoking is strictly prohibited throughout the hotel. A cleaning fee may be charged should this policy not be respected.

Common Areas

Appropriate clothing must be worn at all times in the hotel's common areas, including the restaurant, bar and corridors.

For everyone's comfort, we kindly ask guests to avoid excessive noise in the corridors and to keep the volume of electronic devices low during the night.

3. YOUR COMFORT

To make your stay even more enjoyable, the following items are available from Reception upon request:

  • Extra pillow
  • Additional bath towels
  • Extra blanket (subject to availability)
  • Tablet computer (security deposit required)
  • Iron and ironing board
  • Sewing kit
  • Shoe care kit
  • Complimentary hygiene kit (toothbrush, toothpaste, razor, shower cap, sanitary products, etc.)
  • Baby equipment (cot, baby bath, high chair and bottle warmer, subject to availability)

4. WI-FI

Complimentary Wi-Fi is available throughout the hotel, including all guest rooms and public areas.

Network name: SUD HOTEL

Password: sudHotel974

5. HOUSEKEEPING

Housekeeping service is available every day from 7:00 a.m. to 3:00 p.m.

If you would like your towels to be replaced, please leave them on the bathroom floor.

For stays of more than two nights, bed linen is changed every three days.

As part of our environmental commitment and our efforts to reduce water and energy consumption, you may choose to decline housekeeping during your stay.

Guests who participate will receive a small surprise from the hotel.

If you do not wish your room to be serviced, please place the "Do Not Disturb" sign on the outside door handle before leaving your room.

6. ROOM KEYS

Please ensure that your room door is locked whenever you leave to help prevent theft.

Keep your room key with you during your stay. The night access code is printed in the upper right-hand corner of your key holder.

Please return your key to Reception when checking out.

7. WAKE-UP SERVICE

If you would like a wake-up call, please contact Reception.

You may also program your wake-up call directly by dialing 71, followed by the four digits of your desired wake-up time.

Example:

For a wake-up call at 6:15 a.m., dial 710615.

A confirmation tone will indicate that your request has been successfully registered.

8. PRACTICAL INFORMATION

Insects

Réunion Island is home to exceptional biodiversity.

Although regular pest control treatments are carried out by a specialist company, insects may occasionally enter guest rooms, attracted by light, warmth or food.

They are generally harmless.

If you notice any insects in your room, please inform Reception. Your comfort is important to us, and we regularly employ a professional pest control company.

Payment

For stays longer than 20 days, an interim payment will be requested at the end of each week.

Payment is made upon returning your room key at Reception.

For groups whose accommodation is paid for by a company or organisation, payment for personal expenses ("extras") must be settled on the day before departure.

We accept:

  • Visa
  • Mastercard
  • American Express
  • Cash
  • ANCV Holiday Vouchers
  • Restaurant Vouchers (where applicable)

Tourist Tax

A tourist tax of €0.90 per adult per night is payable for each night of your stay.

This tax is collected on behalf of the Communauté d'Agglomération du Sud (CASUD) and applies to all adult guests staying in tourist accommodation.

Damage & Bath Towels

All towels and other items provided in your room remain the property of Sud Hotel.

Any missing or damaged items may be charged to your account.

Pool towels are available on loan from Reception.

9. MAIL & LOST PROPERTY

Lost Property

If you have lost or found an item, please contact Reception.

Mail & Postcards

Reception will be pleased to post your letters and postcards provided they are correctly stamped.

Postcards are available for purchase at Reception.

Irons & Travel Adaptors

Irons and travel adaptors may be borrowed free of charge from Reception.

Please return them once you have finished using them so they remain available for other guests.

Electrical voltage: 220 V

Billiards

Our billiards table is available daily from 10:00 a.m. to 9:30 p.m.

It is located at the far end of the hotel bar.

Heated Swimming Pool & Jacuzzi

Our heated swimming pool and jacuzzi are open daily from 9:00 a.m. to 8:00 p.m.

Please note that these facilities are not supervised and cannot be reserved.

Children must always be accompanied by a responsible adult.

For hygiene reasons, showering before and after using the pool or jacuzzi is compulsory.

Both facilities are cleaned every morning by our maintenance technicians.

On particularly busy days, the jacuzzi water may occasionally appear cloudy. If this occurs, please inform Reception.

Parking

The hotel car park is monitored by surveillance cameras but is not supervised.

Please park considerately and avoid blocking other vehicles.

For the comfort of all guests, please keep music volume to a minimum and refrain from using your horn while on hotel premises.

10. OUR COMMITMENTS

At Sud Hotel, we are committed to reducing our environmental impact while ensuring the comfort of our guests.

Our commitments

  • Energy-efficient lighting throughout the hotel's public areas.
  • Responsible management of water and energy consumption.
  • Reduced linen replacement to help conserve water.
  • Waste sorting and recycling whenever possible.
  • Raising awareness among both our team and our guests about environmentally friendly practices.

How can you help?

You can contribute to our environmental efforts by:

  • Reusing your towels whenever possible.
  • Switching off the air conditioning and lights when leaving your room.
  • Conserving water.
  • Using the waste bins provided throughout the hotel.

Thank you for helping us protect the beautiful environment of Réunion Island.

11. SUSTAINABLE MOBILITY

To help you discover Réunion Island while reducing your environmental impact, several transport options are available:

  • Public buses (Car Jaune network and local bus services)
  • Taxis
  • Car-sharing / Carpooling
  • Walking to nearby shops and services
  • Bicycle rental (subject to availability from local providers)
  • Electric vehicle rental

Our Reception team will be pleased to recommend the transport option best suited to your needs.